FairFX, a UK-based international payment services firm, has been offering foreign exchange services since 2007.
FairFX has developed a cloud-based peer-to-peer payments platform that enables personal and business customers to make multi-currency payments in a range of territories and across a range of FX products. FairFX facilitates payments either direct to bank accounts or at over 30 million merchants and over 30 million ATMs in a broad range of countries globally via mobile apps, the internet, wire transfer and MasterCard/VISA debit cards.
FairFX focuses on its highly rated Currency Cards, while also offering International Payments and Travel Cash.
FairFX MasterCard Currency Cards:
3 cards are available: Eurozone, United States and Anywhere Else. Cards can be used in over 210 countries and at over 35.9 million merchant locations
FairFX says their cards are saving £111 by comparing them to bureau de change rates at Heathrow Airport – a notoriously bad exchange rate and competitor Post Office’s exchange rate.
FairPay International Payments
FairPay is used for property maintenance and mortgages, payment of expenses abroad, weddings and honeymoons overseas, education abroad, purchasing goods and services or sending money to family and friends. The best international rate is guaranteed.
Travel Cash – Over 20 currencies are available for next working day delivery using Royal Mail. A calculator widget can be used check rates.
Business Services offer more traditional foreign exchange services to FairFX’s 5,000+ business clients with the bonus of offering corporate cards many exchange companies can’t offer. Transfers with no hidden fees, leading market exchange rates and no service charge as offered. Experts are dedicated to manage accounts.
Business clients register, specify the amount they wish to send and FairFX will confirm their best rates and payment options. Transfer options are:
Affiliate Partnership Programme
Images of a wave on a pristine beach says it all for FairFX: Travel money is their key focus although they offer international payments just like other foreign exchange companies do. The three services are easy enough to navigate due to the website’s simplicity. There’s little explanation offered regarding travel money, just a rate calculator and statement that next day delivery is available – which works okay considering people planning holidays are already busy enough. The Travel Cards page gives slightly more information, noting that in the event of immediate travel, if there’s not enough time for the card to be delivered, travel money is recommended.
The FairPay International Payments pages detail the full range of foreign exchange services which are offered 24/7 online or by calling the dealing service.
Business services that pair well together are the corporate travel card and international payments. Clients like Associated Press are clearly drawn to the ease of having travel expenses tracked by a corporate card. The daily market report supports FairFX as an authority capable of handling international business. Good expert daily content is broken down into currency snapshots, round up and coming up packages that work to inform clients in a succinct manner. More content featuring clients would go down well too.
TRUSTPILOT has 4,192 reviews giving FairFX a 9.2 rating. There is clearly an inability to reach any direct number for customer service when travel card problems occur abroad. One client used his card to pay in Hawaii and was charged 5 times for a single transaction. He wasted hours searching for a direct way to contact FairFX, failing to be assisted online. Other complaints pointed to a similar pattern of difficulty with customer service (if it was available), stating they felt a disconnect between helpline staff and those actually able to resolve problems.
ReviewCentre has only 5 reviews of FairFX service, giving a 3.4 out of 5 rating with 60% rate of recommendation. Two complained of being charged for transactions they couldn’t complete using their travel cards. Customer service asked client to approach vendors requesting a letter stating they were unable to process the card, which was impossible as client was visiting Vietnam and had tried to use ATMs there. Client became ‘afraid to use the card’ which was charged for the transactions it was continually declined for. Client ran up credit cards as result and had no response from FairFX for over a month after emailing to request refund of money she loaded on her travel card.
The popular travel card is FairFX’s bread and butter. Individual clients seem to get lost in the sandwich between the cards and the attention FairFX spends on its large corporate clients. When service on card works well client saves money and has the peace of mind of being able to budget travel expenses, however when there are issues the firm isn’t fast enough to save clients from having botched holidays. With more attention by customer service to the smaller clients and the card clients, FairFX would have happier clients worldwide.
4 out of 5 starss
Good travel card works well for personal and business travel alike- this is FAIRFX’s strongest suit. Travel money delivered is a better option than Post Office or airport.
FAIRFX feels like two related companies that happen to be linked by a common card service. Travel money rates don’t have to be very good to beat airport bureau de change, so FAIRFX can easily offer better rates to theirs.