Launched by Rajesh Agrawal in September 2011, Xendpay began as an online money transfer platform on RationalFX with the aim of reducing the cost of money transfer. In May 2012 Xendpay was founded as an independent company, opening to wider market in August 2012.
In November 2014 Agrawal relaunched Xendpay as a company with a social purpose, doing away with exchange rate mark-ups and fixed transaction fees (the two traditional profit mechanisms in the industry). Customers are instead invited to pay an optional service fee. Agrawal revealed in October 2015 that, one year on, the model was working, with 70% choosing to pay the optional fee and six percent paying more than the recommended amount.
The Xendpay relaunch was made as a Clinton Global Initiative pledge, with a commitment to save users £60 million over five years. The company has been recognised by the United Nations and in the UK parliament for its commitment to reducing remittance costs. Headquartered in UK with offices in France and Spain, Xendpay can transfer to almost any place in the world.
Xendpay boldly promises the world’s cheapest transfers, providing free, fair, fast transfers with no exchange mark-ups or compulsory fees. Clients are invited to pay what they wish for Xendpay’s services. Xendpay stresses that its service is good for the pocket and good for the community.
Methods of Transfer/Fees:
Ultra-simple site with currency calculator, cheap rates are ‘proven’ by contrasting Xendpay rates with bank rates. The image of birds in flight fuses well with the idea of a service of sending money abroad from immigrant’s country to home. A bonus raffle is promoted which gives each transfer client the opportunity to win £200. A video promoting Xendpay features strongly on the homepage: a cartoon rocket blasts off ‘on a mission’ to help people all over the world and reports success when it’s transferred over $5 billion and helped thousands of people to ‘save big’. This is the crux of Xendpay’s branding and self-promotion – being a force for good. The video concludes by asking clients to become heroes, stating ‘we need heroes like you to spread the word (promote us for the greater good of the planet!)’.
Review Centre rates Xendpay 2.1 out of 5 with 26% customer satisfaction. 17 out of 27 reviewers complained of appalling service after waiting 11-17 days for transfers that had been promised in 1-2 days. Many had transferred funds to assist with family emergencies and in each case the hapless clients phoned and emailed daily without hearing any response from Xendpay customer service. Another reviewer found his transfer from Europe to Brazil was processed at 9.3% less than that day’s bank rate of exchange.
TRUSTPILOT rates Xendpay 8 out of 10 with 1,849 reviews. The problems that occur with Xendpay are consistently regarding slow service exacerbated by a lack of customer service to give clients peace of mind as to where their missing funds are. 3 weeks passed while a client was unable to get reliable, trustworthy information about when the funds would be delivered.
Xendpay boldly claims it’s the very cheapest transfer company, but when they’ve been compared with CurrencyFair, Xendpay cost €30 more for the same amount transferred to the very same location. Online platform provider Azimo also beat Xendpay’s rate so the claim of being altruistic and heroically saving the world of transfer fees is simply not valid.
Multiple complaints about the slow speed of service often point to ‘getting what you pay for’ when using ‘pay what you want’. Little do these disgruntled clients know that they could have better service and pay less elsewhere.
Xendpay brands itself as a heroic saver of global transfer fees, but it isn’t running a global charity service – they’re a for-profit platform that’s evolved out of RationalFX. Sometimes the threadbare customer service team isn’t enough to guarantee clients transfers go through, but mostly they do. Isn’t this just an experiment in the industry that will adjust according to the market’s needs and not a small step for humankind into a new era in transfers (as their cartoon rocket insists)?
3.5 out of 5 stars
Quick Spot trade transfers for small amounts
No recurring payments available. Also, Xendpay doesn’t actually transfer at the mid-market interbank rate- they do have a commission in spite of their insistence that they don’t.